At The Aesthetics and Laser Clinic Ltd, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services, or if you register to receive one of our weekly newsletters or subscribe to us.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the aesthetics and laser clinic ltd network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure payment processor , this is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the work we do and our exciting products and services, then please contact us
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email
How you can access and update your information? The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us.
You have the right to ask for a copy of the information we hold about you (we charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of 'cookies'
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Our web site may also use the SessionCam web site recording service. SessionCam is a product that has been developed by ServiceTick Ltd. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in April 2018
Terms And Conditions
Set out below are the terms on which The Aesthetics And Laser Clinic Ltd provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.
1. Appointments and cancellations
2. Credit card details, deposits and payments
3. Courses of treatments
4. Treatment suitability
We agree to provide the Services through our practitioners using the standard of care to be reasonably expected of a commercial provider of the Services.
You accept and agree:
- That our technicians are not qualified to give you any medical advice;
- That our technicians are entitled to rely without further enquiry on the consent to Treatment given by you in the Consent Form;
- That as an adult (over 18 years old) the decision to have Treatment has been made by You and You alone;
- That You will accept the result of Your Treatment without any legal recourse to us on the understanding that results are not guaranteed
- That there are everyday risks of post-treatment infection, (in and around the area of Treatment) which are beyond Our control, There are also risks of burns, blisters, infections and scars on the treatment area for which you take full and sole responsibility;
- That You have decided (with appropriate advice from your General Practitioner to the extent appropriate) that You do not suffer from an Unsuitable Medical Condition; and that to the extent you accept any of the Risks.
7. Permanent Makeup and Microblading Treatments
If you have booked in for a permanent makeup or microblading treatment with us, you confirm you have read and agreed to the additional terms and condition as displayed below.
8. Your right to complain
The Aesthetics And Laser Clinic Ltd endeavors to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment with us you are entitled to lodge a complaint.
If You have any cause to complain about Us or any of Our practitioners and Your Complaint in any way relates to Our provision of the Services then You agree in the first instance:
- To put your complaint in writing to The Aesthetics And Laser Clinic Ltd using the email@example.com email address; and not to publish (or cause the publication of) Your complaint any more widely whether orally to third persons, in writing to third persons or to the world at large through the use of the internet.
8 - We will investigate Your complaint and give our considered response to it within 28 days of Your complaint being received.
- If You accept any settlement outcome offered by Us in Our written response to Your complaint, then that settlement outcome will be implemented in full and final settlement and the terms of settlement shall remain private and confidential between the parties (or any legal advisors if applicable).
- If You are unhappy with our response to Your complaint then you must refer your complaint to an independent mediator to seek resolution through mediation.
- You agree the cost of a mediation shall be born by You
T&C's - Permanent Makeup
1.1 Throughout these Terms & Conditions “We”, “Us” and “Our” are all references to the provider of the Services; namely ‘The Aesthetics and Laser Clinic Ltd and practitioner Hayley Moran’;
1.2 Throughout these Terms & Conditions “You” or “Your” are references to the client contracting with Us under these Terms & Conditions.
2.1 “Consent Form” means the prescribed written form recording the informed consent to Treatment required by Us and given by You before any Treatment commences.
2.2 “Deposit” means the non-refundable deposit payable under Clause 3.1 before any Treatment commences.
2.3 “Follow Up Treatment” “Top UP Treatment“ means the treatment which follows the initial treatment and is not complimentary to the Initial Treatment and will be charged for at the agreed price.
2.4 “After Care Sheets”
means the sheets given to you at the end of your treatment.
2.5 “Initial Consultation” means the consultation performed with one of Our Technicians where Our Services are initially discussed with a view to You deciding if You would like to have any Treatment.
2.6 “Permanent Make Up” means both the process and result of permanent implantation of coloured pigmentation into skin for cosmetic purposes.
2.7 “Price” means the current Price of any Treatment as advertised on the Website on the date when you book an appointment for Treatment and pay the Deposit.
2.8 “Risks” means the risks inherent within the business of providing the Services including (but not to the exclusion of any others) the risk of allergic reaction to a Treatment; the risks of minor bruising, swelling, flaking, tenderness, scaring, dryness, and corneal abrasion following Treatment and the risk that the colour of the Permanent Make Up after Treatment will not always match the pigmentation colour chosen by You before Treatment.
2.9 “Services” mean those permanent make up procedures and services (either collectively or individually) identified from time to time on the Website.
2.10 “Technician” means the fully trained Technician contracted to Us who conducts the Initial Consultation and/or the Treatment and/or the Follow Up Treatment.
2.11 “Treatment” means the initial treatment and first application of Permanent Make Up following the Initial Consultation.
2.12 “Unsuitable Medical Condition” is any medical condition which makes any Treatment or Follow Up Treatment unsuitable for You whether or not such medical condition is expressly set out in the Consent Form.
2.13 “Website” means www.theaestheticsandlaserclinic.co.uk
3. Booking & Treatment Procedures
3.1 If You decide following Your Initial Consultation to utilize any of the Services You agree to make a booking for both the Treatment and the Follow Up Treatment (not more than 60 days thereafter) and pay the Deposit for these treatments.
3.1.1 Pregnancy and breastfeeding are contraindicated from all permanent makeup treatment. In the event that you arrive for a full appointment before declaring either pregnancy or breastfeeding, the treatment is 100% payable.
3.1.2 In the event that you become pregnant between your first permanent makeup treatment and your follow up appointment, the treatment will be terminated and the follow up treatment will not be carried out. You accept that you are not entitled to any refund either in full or part. We agree to recommence the treatment at full cost if required after the pregnancy and breastfeeding has been completed.
3.2 We accept that You may need to change Your booking dates arranged under clause 3.1 so on reasonable notice and on condition we can fill your appointment slot with another client (being not less than 14 days from the date of Your Treatment and/or Follow Up Treatment) We will allow You, without charge, to re-book Your appointments but strictly conditional upon:
3.2.1 The period of time between the re-booked Treatment and/or Follow Up Treatment still not exceeding 65 days; and
3.2.2 The re-booked date for the Treatment and/or Follow Up Treatment not being greater than 6 months from the original booked dates; and
3.2.3 Our rights (at Our sole discretion) to refuse more than one re-booking request from You under the provisions of this clause.
3.3 You accept that any late booking cancellations for Your Treatment and/or Follow Up Treatment (ie not in accordance with Clause 3.2) create a financial loss for Us, so accordingly You agree:
3.3.1 To pay 100% of the Price if You cancel a booking for a Treatment within 7 days of the booked date for the Treatment;
3.4 Whilst We will use our best endeavors to run Our daily appointments on time, You accept that the precise booking times may slip and you excuse and release Us from any liability for such slippage within any particular working day.
3.5 Whilst We will use Our best endeavours to ensure that bookings for Treatment or Follow Up Treatment are not cancelled, You acknowledge that this is sometimes unavoidable and You agree:
3.5.1 To release Us from any liability for any cancellation by Us which is notified to You more than 24 hours before any date booked for Treatment or Follow Up Treatment; We can not accept liability for any cancelled appointments out of out control. In this case appointments will be rescheduled and the deposit is non refundable.
3.5.2 To release Us from any liability when Your choice of Technician or clinic is unavailable to provide the Treatment or Follow Up Treatment but an alternative Technician or clinic is made available to You at the appointed time;
3.5.3 To the Restrictions & Exclusions at clause 6.
3.6 Subject only to the earlier provisions of this clause, We agree to carry out the Treatment and the Follow Up Treatment upon full payment by You of the Price.
3.7 You agree that We are under no obligation whatsoever to accept requests from You in the future for any further Treatment (and that We do not need to explain the reasons for any such refusal). You also agree that We are under no obligation whatsoever to accept requests for Permanent Make Up which We (in Our sole discretion) consider to be inappropriate.
3.8 You agree that we are not liable for any of your travel costs to or from our clinic on any occasion at whatever time.
4. Payment Terms
4.1 You agree to pay the Price in full on the day of your treatment and accept there will be no refunds for any reason.
4.2 We will accept a payment of the Price for the Services via bank transfer and/or cash and/or debit card and/or (for a 3% surcharge) credit card (Visa and Mastercard only) but We will not accept cheques.
4.3 If payment of the Price is not made in accordance with the earlier provisions of this clause then We reserve the right to cancel any further bookings for Your Treatment without penalty and to retain the Deposit.
4.4 Subject to Our rights under Clause 4.3 You will be given credit for the Deposit when You pay the Price for the Services.
4.5 If for any reason You obtain the benefit of Our Services without paying the Price in accordance with Clause 4.1 then You agree to pay Us interest on the Price from the date of Your Treatment until payment at the rate of 5% above the Bank of England base rate (as varied from time to time) with such interest being compounded on a quarterly basis.
4.6 You understand that our prices are quoted per treatment session. Each treatment must be paid for in full and more than one treatment will be required.
5.1 We agree to provide the Services through Our Technicians using the standard of care to be reasonably expected of a commercial provider of the Services. We also agree only to use materials and products sourced in Europe or the United States of America (and whether organic, inorganic, synthetic organic or synthetic inorganic) which, at the time of Your treatment, comply fully with all applicable legal regulations within the United Kingdom and the European Union.
5.2 You accept and agree:
5.2.1 that Our Technicians are not qualified to give You any medical advice;
5.2.2 that Our Technicians are entitled to rely without further enquiry on the consent to Treatment given by you in the Consent Form;
5.2.3 that as an adult (over 18 years old) the decision to have Treatment has been made by You and You alone;
5.2.4 that You will accept the result of Your Treatment and/or Follow Up Treatment without any legal recourse to Us on the understanding that You will pre-approve both the shape and colouring of the Permanent Make Up at the beginning of Your Treatment;
5.2.5 that you will read and follow the recommendations made within the Guidance Sheets;
5.2.6 that certain factors beyond Our control (including Your own specific skin characteristics) create Risks which you understand and for which you take full and sole responsibility;
5.2.7 that there are everyday risks of post-treatment infection (in and around the area of Treatment) which are beyond Our control and for which you take full and sole responsibility;
5.2.8 that You have decided (with appropriate advice from your General Practitioner to the extent appropriate) that You do not suffer from an Unsuitable Medical Condition; and
5.2.9 that to the extent (notwithstanding the terms of this clause and Your acceptance of the Risks)
5.2.10 In some cases, the pigment will not hold at all in to the skin due to various reasons. You agree that although we will endeavor to work with best practice, we cannot be held responsible for low or no pigment uptake.
5.2.11 that some skins may not retain the ‘crispness’ of the pigmented hairstroke and others (although rare) may not retain the hairstroke at all as it can blur over time.
5.2.12 that we cannot guarantee exact colour result
6.1 If You breach any of these Terms & Conditions (save for clause 8.1.2 where such breach is addressed separately under clause 6.2) then Your maximum liability to Us will be any unpaid balance of the Price for Our Services together with any interest due under clause 4.5.
6.2 If you breach clause 8.1.2 and publish (or cause to be published) any defamatory statements about Us or any of Our Technicians to any third parties (whether through the use of social media or otherwise) then We reserve the right to claim damages against You in defamation proceedings before the Court for such sum as We are advised to claim by Our legal advisors.
6.3 If We breach these Terms & Conditions then Our maximum liability to You will be the Price (or any part of it) paid by You for the Services and it shall not extend further to any other consequential losses whatsoever which You have (or claim to have) suffered as a result of Our breach.
7.1 We agree to keep Your personal data strictly in accordance with the UK Law
7.2 You agree to keep any dispute or complaints which arise between Us strictly confidential between ourselves and our respective legal advisors and any mediator appointed under clause 8.4.
8. Dispute Resolution
8.1 If You have any cause to complain about Us or any of Our Technicians and Your Complaint in any way relates to Our provision of the Services then You agree in the first instance:
8.1.1 to put your complaint in writing to The Aesthetics And Laser Clinic Ltd using the firstname.lastname@example.org email address; and
8.1.2. Not to publish (or cause the publication of) Your complaint any more widely whether orally to third persons, in writing to third persons or to the world at large through the use of the internet.
8.2 We will investigate Your complaint and give our considered response to it within 28 days of Your complaint being received.
8.3 If You accept any settlement outcome offered by Us in Our written response to Your complaint, then that settlement outcome will be implemented in full and final settlement and the terms of settlement shall remain private and confidential between the parties (or any legal advisors if applicable).
8.4 If You are unhappy with our response to Your complaint then you must refer your complaint to the Centre for Effective Dispute Resolution (“CEDR”) for the appointment by CEDR of an independent mediator to seek resolution through mediation.
8.5 The cost of a mediation under clause 8.4 shall be born by You.
9.1 These Terms & Conditions shall survive any sale by Us of Our business for the benefit of Our business successor but otherwise they shall not be capable of assignment without the written consent of both parties.
9.2 Wherever within these Terms & Conditions reference is made to “notice” or “notification” then such notice must be given by You in writing to Us using the email address Info@theaestheticsandlaserclinic.co.uk and notices to You will be delivered via email to Your last known email address (or alternatively by post to Your last known postal address).
9.3 Our failure to insist in any one or more instances upon the strict performance of any of the provisions herein or to take advantage of any of Our rights hereunder shall not be construed as a waiver to any such provisions or the relinquishment of any such rights which shall continue to have full force and effect
9.4 These Terms & Conditions are governed by the laws of England & Wales and, subject strictly to the provisions of clause 8 in relation to complaints made by You, the English Courts shall have exclusive jurisdiction to determine disputes arising hereunder.
Edition Date: January 2017
I accept these Terms & Conditions govern the contractual relationship between the parties.
The Aesthetics And Laser Clinic Ltd